Yesterday’s post (“CUSTOMER SUPPORT Calls Don’t Work”) got some interesting replies. April first and I thought an April Fool post might be fun. It was. But I had been foolin’ just! OF COURSE customer service calls WORK. Not just that, they are for me, the BEST way to do our careers. We are in a customer service business. Contacting our clients, and writing our exhilaration about the celebrations, the special deals, and the business opportunity over the telephone is the best and most efficient way to complete the job.
Set aside time specifically to help make the calls. I personally like to make them throughout the day BEFORE children would be out of college and/or while they at at work. So my favorite time is between 12:30 and 2:30. However, you can choose ANY time that works for you personally. ALWAYS ask if they have time for you to take your call. I say, “Hi. I understand you’re busy, but I wonder if you just have one minute for an instant candle chat.” If they state yes, I keep it short and sweet.
If they state no, I ask when would it be a good time for you to call back again. Make a list of the folks you want to call. 1. Upcoming hosts are essential for CARE phone calls. 2. Recent times hosts for post-party follow-up. 3. Candle Connection reviews provide good lists of individuals who have opened up or (better still) clicked on your email. 5. People you give Bonus Vouchers to.
Set goals. Just how many calls do you want to make per week? This will be directly related to what size you want your business to be. If you wish to have 1-2 parties monthly, I’d set myself an objective to ask 10-15 people per month if they would like to host a party.
Keep tabs on your results. If you find you get more celebrations than you want, you may make fewer phone calls always. If you find you don’t get enough, you can make more. Offer celebrations first take orders second. The very best customer service happens in person at parties. People can see, touch, and smell the products and guests who know PartyLite already can offer testimonials about how exactly great PartyLite is. Benefits are that you take orders from some person (higher sales), you get the things delivered straight to your host (no deliveries for you), and you can meet new people (expand your network).
Always leave a tone of voice message. Don’t waste materials the call or the chance to be friendly. Keep a log. Knowing who you call and what action you need to consider is important. Don’t wait to do your activities. Get catalogs into the post. Send follow-up email messages with links to the online catalog. Pop an additional benefit Voucher into a card. Send and ROF to fix something that proceeded to go incorrect off. Make lists. Have a list of people who wish to be asked to YOUR next party. A list of individuals who wish to be consultants SOMEDAY. A list of people who want an ongoing party, however, not NOW.
- Find unusual one out
- The customer doesn’t have a clear business plan, and will require a lot of advising
- Try to involve some sense of their company size. Are they 100 employees? More than 10,000 employees
- Use login scripts in a fubar method to do this
- Forget the Pot Luck and Bring in a Caterer
A list of people who are renovating and definitely want a party once the work is performed. A summary of pregnant clients (with payment dates). A summary of clients getting married. Force yourself to do it. You don’t prefer to make customer service calls? Boo hoo. (After all, that in the nicest way possible.) This is the “work” part of your business.
The party part is simple. The order management is easy. 7.50 per month). This is the sales part. Getting bookings requires courage, tenacity, and follow-up. It’s the part that can make you a success. For those of you who knew I was pulling your knee just, I wish this short article has a few gems in to for you. NOW I AM going to spell take a look blog, post it, and hit the phones. I’ve got a dual bonus month to achieve!
Phillip Zamore, a biologist at the University of Massachusetts Medical School in Worcester. It really is a rough world where to consider such a stance. Michael Corn, chief security and privacy officer at the University of Illinois at Urbana-Champaign, estimates that each day his university’s firewalls obstruct some two million to three million scans – essentially Internet drive-bys looking for open up communications ports. A “significant percentage” of the he says, will probably stem from “professionals in the employ of organized crime or possibly condition actors”. Successful intrusions rarer are.
EDUCAUSE, a non-profit corporation of higher-education IT specialists, undertakes annual surveys of academic, main information officers. The 2009 2009 survey rated security third overall among IT problems facing higher-education institutions today. Security officers in such organizations face two important problems. One is funding, which positioned first in the survey. The chemistry department at the University of Wisconsin-Madison, for instance, has one IT person overseeing 1,300 computers utilized by 500 staff and many thousand students.